|Fair wear and tear cannot be truly defined as there are too many variables to be considered. A case by case review is required taking into account the length of the tenancy and the age and condition of the property.
Another variable to be considered when making a judgement call on a wear and tear issue is the impact on the ongoing condition and rent being achieved for the property.
Dents or holes are most certainly more than fair wear and tear and should be treated as such.
It is often a good idea with wear and tear to have a general review and tidy of multiple minor matters on a 2 yearly basis to ensure the property is kept to a high standard. For example; organise a tradesman to come through after a tenancy is finalised and do an all-round service of wear and tear issues. Limitations with specific clauses relating to hanging of hooks or the use of blue-tak on walls should be used to minimise wear and tears on walls. Tenants should be pulled up on routine inspections if wear and tear issues seem to be excessive. This will reduce the likelihood of issues becoming more then fair wear and tear.
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